Field Service Technician

Secur-Serv•Ocala, FL

5d•Onsite

About The Position

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada. Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Requirements

Two or more years related experience and/or training.
Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
Valid and current state Driver's License.
Self-motivated and able to work effectively under minimal supervision.
Ability to diagnose equipment operational errors and product failures.
Must be able to problem solve, think analytically and be attentive to detail.
Good verbal communication skills for interaction with customers.

Nice To Haves

Associates degree (AA) or equivalent from two-year college or technical school preferred.

Responsibilities

Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
Manages preventative maintenance schedule in a timely and efficient manner.
Assists other territories and technicians as needed which may include travel to other metropolitan areas.
Takes ownership of meeting customers’ business needs.
Coordinates activities and seeks assistance from technical support when appropriate.
Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
Manages parts inventory in accordance with established guidelines.
Submits required paperwork in a timely, efficient, and complete manner.
May be asked to train new technicians in an on-the-job manner.