Field Service Technician

Kirby Risk•Lafayette, IN

26d•Onsite

About The Position

Field Service Technicians play a vital role in delivering predictive and preventative maintenance services that help customers prevent failures, extend equipment life, and keep their facilities operating safely and efficiently. This role involves on-site troubleshooting and diagnostics, conducting various predictive and preventative maintenance services, providing ongoing technical support, and documenting service calls for billing. The position requires a technically driven problem-solver who enjoys working hands-on with equipment and supporting customers in the field.

Requirements

College-level coursework or 2+ years relevant experience
Trade/technical school certification or equivalent hands-on experience
Minimum 21 years of age
Understanding of electrical wiring principles and mechanical systems
Strong interpersonal communication and customer service skills
Solid math skills and strong attention to detail
Ability to manage multiple tasks, meet deadlines, work independently, and think critically
Continuous learner with ability to retain technical training and skill development
Proficiency with computers; Microsoft Office preferred
Ability to push, pull, carry, lift up to 50 lbs. and adapt to varied work environments
Ability to sit, stand, crouch, and walk for extended periods of time
Frequent use of hands for tools, equipment, and documentation
Travel required (daily, with occasional overnight)
Must have legal status that enables you to work in the U.S. We cannot obtain sponsorship.

Responsibilities

Participate in the emergency service on call rotation upon completing the initial training period
Perform on‑site troubleshooting and diagnostics across various customer environments
Conduct predictive and preventative maintenance services including vibration analysis, laser alignment, oil analysis, infra‑red thermography, dynamic balancing, and VFD startups
Provide ongoing technical support after repair services are completed
Present detailed service findings and recommendations for customer review and approval
Coordinate job flow with customers and internal MSS scheduling teams
Document all service calls for accurate and timely billing
Track results and success metrics for implemented programs
Maintain professionalism in all customer and vendor interactions
Pursue ongoing education to stay current with MSS technologies and applications
Support on-call and after-hours service rotations