Field Service Technician
About The Position
Field Service Technician Location: Kansas City Metro/ Extensive Travel Department: Field Service Employment Type: Full-Time | Non-Exempt Ready to take your technical skills on the road? At Weber, we don’t just service equipment — we help feed the world safely, precisely, and consistently. Our Field Service Technicians are the face of our brand, trusted by customers to keep production moving and deliver the Perfect Portion every time. If you love hands-on troubleshooting, thrive in fast-paced environments, and enjoy working directly with customers, this role was built for you.
Requirements
- Associate degree or technical school diploma in electrical, mechanical maintenance, or related field
- 3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred
- Equivalent education and experience considered
- Extensive travel required based on customer needs
- Flexible schedule including nights or weekends when necessary
- Must have a valid and unrestricted driver's license. Real ID-compliant drivers license or other TSA approved alternative form of identification required for travel
- Valid passport or ability to obtain one
- Strong mechanical aptitude
- Electrical, pneumatic, and machine shop experience
- Ability to troubleshoot mechanical, electronic, and operational systems
- Preventative maintenance and problem-solving mindset
- Excellent customer service and communication abilities
- Comfortable working independently with minimal supervision
- Ability to stay calm and professional in high-pressure environments
- Strong documentation and organizational skills
- Proficiency in Microsoft Office
- Maintain a business casual attire within the Weber Uniform Policy
- Working knowledge of managing expenses and expense reporting
Nice To Haves
- Salesforce, and Concur experience is a plus
Responsibilities
- Troubleshoot, repair, and service Weber equipment on-site
- Install new solutions and ensure full functionality per specifications
- Diagnose mechanical, electrical, pneumatic, and operational issues
- Serve as the communication link between customers and Weber teams
- Document service work accurately in Salesforce within 24 hours
- Travel extensively to customer sites (including Germany as needed)
- Communicate job status and updates with service leadership
- Recommend future parts and service solutions to customers
- Ensure customers understand equipment operation and safety before departure
- Provide various customer training requirements as needed
Benefits
- Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.
- Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family
- 401(k) plan with 6% company match, vested day 1
- Many other industry leading benefits to support the wellbeing for you and your family
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
