Field Service Technician

Novarc Technologies Inc • Burnaby, BC

42d • Hybrid

About The Position

Novarc Technologies is looking for a skilled and experienced Field Service Technician to join our growing team and support the production of our cobots. As a Field Service Technician, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc’s NovAI systems are installed, commissioned, and handed over at client sites.

Requirements

• College Advanced Diploma or equivalent in Robotics Welding, or a related technical field training.
• 5+ years of experience working in robotics welding and automation industries.
• Minimum 3 years of experience in commissioning and installation of robotic equipment.
• Highly trained with electrical systems such as electrical control panels, and ability to read electrical schematics.
• Experience in PLC programming, especially Omron products.
• Ability to travel up to 75% to customer sites locally and internationally.
• Ability to work independently at customer sites with little direct supervision.
• Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams, management, and customers.
• Excellent attention to detail, organizational and time management skills.
• Must be able to perform extensive standing, walking and bending activities during prolonged periods of time.
• Above all, a consistently positive attitude and a willingness to do what it takes to create robust solutions for our clients.

Nice To Haves

• Work experience in programming and operating robotic equipment (e.g., FANUC, ABB, Yaskawa, UR).
• Familiarity with robotic simulation tools is an advantage.
• Familiarity with Linux Operating System
• Experience with Customer Support.
• Experience with Project Management.
• Knowledge and understanding of the MIG equipment and weld process troubleshooting.

Responsibilities

• Installation, commissioning, and handover of Novarc’s NovAI systems at client sites.
• Work directly with robotics welding systems, including Miller/Aubo, UR, Fanuc, ABB, and Yaskawa.
• Deliver remote support to clients for Novarc’s NovAI systems, responding to technical inquiries via phone and email.
• Develop and refine documentation for current and future work flow processes.
• Collaborate with AI and control teams to integrate PLC programming and automation into welding processes.
• Troubleshoot and resolve issues with Novarc’s installed equipment.
• Collaboration with Novarc engineering and Operations teams, subcontractors, and vendors.
• Act as the main point of contact for installations (both on-site and remote management).
• Coordinate with clients to ensure they are prepared for the NovAI installation and that they meet the installation requirements.
• Up to 75% travel during busy seasons, mostly in North America but potentially International.
• Adhere to and promote a culture of safety within the workplace, including customer safety protocols.
• Ensure robotic safety protocols are established and followed.
• Ensure all welding activities comply with relevant safety and environmental regulations.

Benefits

• Competitive Compensation: The potential to earn up to $150,000 through bonuses and overtime.
• Career Growth: This role offers exciting advancement opportunities, such as building and mentoring a new team, as we are in the process of establishing a new division.
• Paid Time Off: Generous PTO policy that includes holidays, vacation days, and personal days.
• Comprehensive Benefits Package: Health insurance coverage for individuals and families, including medical, and dental.
• Professional Development: Employer-paid training program to support your ongoing learning and development.
• $500 PPE budget to ensure your safety on the job
• $500 Health account.
• Technological Innovation: Work with state-of-the-art equipment and cutting-edge technology in the field of welding automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree