Field Service Technician
About The Position
The Field Service Technician role involves providing expert and second-tier technical support and analysis to field engineers and technicians. This position offers technical advice and guidance on the installation, adaptation, configuration, or enhancement of company technical products, programs, and systems. The role includes testing, training, and fielding support to customers regarding the technical aspects of designated systems and services. Responsibilities also encompass providing expertise for resolving technical problems, troubleshooting products, and modifying them to meet customer requirements. Maintaining network stability through advanced troubleshooting, timely incident resolution, and proactive maintenance is crucial. The technician will also provide training to customers, review system and network configurations for successful implementation, and answer questions about installation, operation, configuration, customization, and usage of designated systems and services. Applying senior diagnostic techniques to identify problems, investigate causes, and recommend solutions is a key part of the role. Additionally, the technician will provide consultative assistance during off-hours as needed, set up workstations, install scanners, printers, computer systems, and associated hardware, integrate hardware into facility and equipment racks at data centers, install servers and network hardware, and route and dress system cables. Reading and interpreting engineering drawings and Work Orders is also required.
Requirements
- Ability to lift and carry 50 pounds or greater.
- Work in confined spaces.
- Frequent travel, 50% or more to CONUS and OCONUS Government Facilities.
- Obtain/maintain a US Passport.
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
- Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Reviews system and network configurations to ensure successful implementation of services into production.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Partners with developers and engineers to reduce re-occurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
- Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Provides consultative assistance during off hours as needed.
- Setting up workstations.
- Installing scanners, printers, computer systems and associated hardware.
- Integrate hardware into new and existing facility and equipment racks at data center.
- Installation of servers, network hardware and related components to manufacturer and customer specifications.
- Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
- Read and interpret engineering drawings and Work Orders.
- An Active/Current Top Secret security clearance with SCI eligibility.
- Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.
- At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
- Experience or familiarity of Intelligence Community designated systems.
- Willingness to work outside of normal work hours.
- Willingness and ability to lift and carry 50 pounds or greater.
- Must be able to work in confined spaces.
- Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
- Will be required to obtain/maintain a US Passport.
- U.S. Citizenship
Nice To Haves
- Experience with cabling infrastructure best practices and methodologies.
- General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
- Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
- Experience working in a Data Center environment.
- Must have a valid/current US Passport.
- Tech control experience working with circuits is highly desirable.
- Bachelor's degree and four (4) years of relevant experience; master’s degree and two (2) years of experience; High School Diploma/GED and 10 years of relevant experience.
Responsibilities
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
- Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Reviews system and network configurations to ensure successful implementation of services into production.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Partners with developers and engineers to reduce re-occurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
- Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Provides consultative assistance during off hours as needed.
- Setting up workstations.
- Installing scanners, printers, computer systems and associated hardware.
- Integrate hardware into new and existing facility and equipment racks at data center.
- Installation of servers, network hardware and related components to manufacturer and customer specifications.
- Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
- Read and interpret engineering drawings and Work Orders.
Benefits
- Highly competitive compensation
- Comprehensive Health Benefits package
- 401K Retirement plan
- People Partners to help navigate personal and professional worlds
- Strong wellness related resources offered through our healthcare provider
- Company-sponsored continuing education program
- Generous Paid Time Off benefit
- 11 paid holidays a year
- Flexible work options
- Annual participation in building awareness, volunteering and contributing to dozens of organizations
- Weekly happy hour at corporate office
- Access to nearby restaurants
- Snack or coffee in our café
- Collaborative office space and conference rooms
- SkillBridge Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
