Field Service Technician
About The Position
The Field Service Technician is responsible for maintaining and supporting a fleet of mobile Matcha Beverage Carts to ensure maximum operational availability and reliability. This position performs field diagnostics, troubleshooting, repair, preventive maintenance, and equipment restoration to minimize downtime and deliver a high level of service to operations. Working independently in the field, the technician will identify technical issues, determine the most effective corrective actions, and execute repairs safely and efficiently. When equipment requires depot-level service, the technician will work to minimize repair turnaround time and return units to service as quickly as possible. This position reports to the Matcha Bar Engineering Project Manager.
Requirements
- High school diploma or equivalent.
- Demonstrated experience diagnosing and solving technical problems in field service environments.
- Experience repairing mechanical equipment, machinery, or mobile equipment.
- Strong troubleshooting and analytical skills.
- Ability to work independently with minimal supervision.
- Excellent organizational, communication, and time management skills.
- Valid driver's license with an acceptable driving record.
- Ability to lift and move equipment and work in various indoor and outdoor environments.
- Mechanical aptitude with strong hands-on repair capabilities.
- Systematic approach to troubleshooting and root cause analysis.
- Ability to make sound technical decisions in the field.
- Strong customer service orientation.
- Ability to manage multiple service calls and changing priorities.
- Proficiency using hand tools, power tools, and diagnostic equipment.
- Basic computer skills for documentation, work orders, and maintenance tracking.
Nice To Haves
- Automotive mechanic experience.
- Technical certifications in mechanical, electrical, or industrial equipment repair.
- Experience with preventive maintenance programs.
- Familiarity with electrical systems, plumbing components, refrigeration, pumps, or food-service equipment.
- Ability to clearly explain mechanical systems and train non-technical team members on cart operation, preventative maintenance, and common troubleshooting procedures.
- Working knowledge of common metal fabrication processes—including sheet metal forming, welding, machining, and finishing—with the ability to communicate effectively with fabrication vendors, review custom part designs, and provide technical feedback to support high-quality, serviceable solutions.
Responsibilities
- Diagnose mechanical, electrical, and operational issues on Matcha Beverage Carts in the field.
- Perform corrective maintenance and repairs to restore equipment to full operational status.
- Conduct preventive maintenance inspections to improve equipment reliability and reduce unexpected failures.
- Determine appropriate repair strategies and implement effective corrective actions with minimal disruption to operations.
- Respond promptly to service requests and prioritize repairs based on operational needs.
- Perform depot repairs on carts requiring more extensive service.
- Maintain accurate service records, repair documentation, and maintenance logs.
- Identify recurring equipment issues and provide recommendations for design improvements or preventive measures.
- Maintain an organized inventory of tools, replacement parts, and service supplies.
- Follow all company safety procedures and equipment operating standards.
- Communicate repair status and equipment readiness to the Matcha Bar Project Manager and other stakeholders.
- Support continuous improvement initiatives focused on equipment reliability and service efficiency.
- Liaison with fabrication vendors on custom repair jobs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
