Field Service Technician

Truleap•Filer, ID

17d•$23 - $27•Onsite

About The Position

The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments.

Requirements

High school diploma or equivalent plus specialized training in electronics.
Two-three years of experience in IT is also required.
Historically clean motor vehicle driving record, and ability to maintain a clean driving record.

Nice To Haves

CompTIA A+, Project+, Network+ certifications (active and current).
Basic comprehension of network setups and configurations.
3-5 years of experience working in an IT service team or MSP NOC team environment.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Experience with CRM software (Autotask and Datto RMM).
Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).

Responsibilities

Respond to on-site inquiries and requests for IT assistance.
Identify, troubleshoot, and resolve technical issues for users.
Build out, install, and configure network setups at client sites.
Assist with the delivery and setup of firewalls, switches, and peripheral equipment.
Monitor initial setup to ensure correct installation and operational continuity.
Assess network performance, recommend and implement upgrades or improvements.
Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively.
Utilize and maintain helpdesk tracking software for client service requests.
Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator.
Track and monitor inventory of tools provided by the company.
Participate in team and project review meetings.
Track, follow, and report on project changes or updates to implementation schedules.
Ensure strict quality of all project deliverables.
Performs all other related duties as assigned by management.

Benefits

100% employer-paid medical, dental, and vision for employees and their family with no vesting period.
8% company matching 401(k) with no vesting period.
9.6% company matching pension with vesting period.
Health Savings Account.
Life Insurance.
Long Term Disability.
Short Term Leave.
10 paid Holidays.
18 days Paid Time Off.
Company provided cell phone.
Company provided vehicle.
Fun working environment and culture.
Great opportunity for advancement.