Field Service Technician

ANDRITZ AG • Brantford, ON

12d • Onsite

About The Position

This position is responsible for advising the effective planning and implementation of Andritz Equipment Customer Service. It reports to the Service Manager (Pulp, Paper & Board) and functions with little or no supervision. The role requires supervising and performing a variety of Andritz equipment start-ups and maintenance activities at Pulp, Paper & Board equipment installations, including rebuilds, troubleshooting, optimization, and preventive maintenance instructions for mechanical, electrical, hydraulic, and instrumentation systems. The Service Representative will also conduct training for customer supervisory, technical, and operating personnel during installation and start-up. Additionally, the position involves visiting customer mill locations throughout North America to promote aftermarket equipment enhancements and provide sales support. The role demands making good decisions, including expeditious travel worldwide and coping with the usual complications of schedules.

Requirements

• Experienced Industrial Maintenance & Service or related fields
• Industrial Mechanics
• Process Instrumentation & Control
• Mechanical Pulp & Paper Refiner Field Services experience
• Project Management
• Equipment Start-up & Commissioning experience
• Team Leadership Skills
• Adaptable, Diversified and Mobile

Responsibilities

• Manufacturing representative equipment service & commissioning.
• Communicating and developing relationships with clients.
• Developing and managing project schedules & equipment repair.
• Scheduling and coordinating internal and external resources.
• Overseeing project fieldwork, equipment trouble-shooting & reviewing quality.
• Group’s primary contact with its customers for assigned Projects/programs.
• Ensures appropriate communications channels are maintained & reporting schedules adhered to. Key relationship manager for the project.
• Responsible for routine reporting of the projects status to the customer and Andritz management.
• Develop and implement continuous improvement for assigned Projects to ensure the quality of the deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees