Field Service Technician

The Pond Guy • Armada, MI

16h • Onsite

About The Position

The Field Service Technician plays a key role within our Service Department by traveling to customer locations to install, troubleshoot, maintain, and repair fountain, aeration, and related pond and lake equipment. This position diagnoses equipment problems, performs mechanical and electrical repairs, completes preventative maintenance, and helps ensure systems operate safely, reliably, and efficiently. This role requires strong mechanical aptitude, electrical troubleshooting ability, and the ability to work independently through equipment problems from diagnosis through repair. The Field Service Technician works primarily outdoors and at customer locations, manages service responsibilities throughout the day, maintains accurate service documentation, and communicates findings, repairs, and recommended solutions directly with customers. As part of our cross-trained Service team, this position will also support pond and lake management activities, including aquatic treatments, and will obtain applicable state chemical applicator certifications after hire. At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Requirements

• 3-5 years of technical or mechanical maintenance experience, including hands-on electrical troubleshooting and repair experience
• Intermediate electrical knowledge and hands-on electrical troubleshooting experience required; experience working with motors, controls, wiring, and high-voltage systems is strongly preferred
• 2-3 years of customer service experience recommended
• Proficient computer skills required, including the ability to use service software and basic office programs
• Strong verbal and written communication skills
• Must possess a valid Michigan Driver’s License with a clean driving record. Will require the ability to receive a Chauffer’s license and DOT card
• Ability to operate a boat and drive a truck and trailer will be required after training
• High School diploma required

Nice To Haves

• Experience operating heavy machinery a plus
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
• Crosstrain on pond management, including obtaining state certification as a chemical applicator
• college degree preferred

Responsibilities

• Travel to customer locations to complete scheduled service calls, equipment maintenance, installations, troubleshooting, and repairs
• Install, troubleshoot, diagnose, maintain, and repair fountains, aeration systems, pumps, motors, controls, wiring, and related pond and lake equipment
• Use mechanical and electrical testing and diagnostic equipment to identify equipment failures, determine appropriate repairs, and verify proper operation after repairs are completed
• Perform preventative maintenance and identify equipment issues before they result in system failures
• Prepare for daily service calls by ensuring necessary tools, parts, equipment, and materials are available
• Communicate clearly with customers regarding equipment issues, pond conditions, maintenance needs, repairs performed, and recommended solutions
• Electronically complete service documentation, including diagnostic findings, work performed, work orders, parts and inventory used, and customer recommendations
• Identify recurring equipment failures and communicate trends to Quality and management
• Crosstrain in pond and lake management activities, including aquatic treatments, while following all applicable regulatory, chemical handling, and safety requirements
• Assist with fountain and aeration installations, seasonal service, and other Service Department activities as needed
• Follow all safety procedures when troubleshooting, testing, installing, maintaining, and repairing equipment and when working around water
• Maintain company vehicles, tools, equipment, inventory, and work areas in a clean, safe, and organized condition
• Maintain professionalism while representing The Pond Guy at customer locations and working independently in a variety of outdoor field conditions

Benefits

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED