Field Service Technician

Allpax•Sharonville, OH

17d•Remote

About The Position

Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. PE Labellers is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of Federal equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. This is a remote position that can be located anywhere west of the Mississippi. This position will be servicing our West Coast customers.

Requirements

Associates Degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry
3+ years in custom machine manufacturing or mechanical repair/maintenance
Excellent knowledge of mechanical/electrical technical applications, specifically PLC’s, servo driven motors and controls.
Ability to read & understand complex engineering designs, including wiring schematics
Good verbal and written communication skills
Experience with Microsoft Office products, especially Word and Excel
Good interpersonal and organizational skills
Good problem solving skills and independent judgment
Able to travel 85% of the time and work overtime as required
Ability to work independently, maintain a positive attitude and work well with all levels of management and operators

Responsibilities

Travel to customers’ locations to install, start-up, maintain, troubleshoot labeling machines.
Train customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems.
Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
Provide technical assistance to customer both over the phone and via remote connection.