Sr. Field Service Technician (Coffee, Water & Beverage machines)

Agora Refreshments•SeaTac, WA

13d•Onsite

About The Position

We are seeking a dedicated and experienced Field Service Technician to service, repair, and maintain coffee, water, and beverage machines. This role involves troubleshooting equipment issues, performing routine maintenance, managing inventory, and ensuring customer satisfaction. The ideal candidate will have a strong background in servicing similar equipment and a commitment to providing excellent service in the greater Seattle area.

Requirements

2+ years' experience in servicing and repairing coffee and water equipment such as DJD, Wellsys, Follets, Bevi etc
Ability to pass a background check and drug test
Clean driving record
Contribute to the team atmosphere
Positive Attitude
Reliable transportation
Great communication skills
Ability to lift 40lbs frequently
Driver's License (Required)
Move between service vehicle, client sites, and warehouse environments throughout the workday.
Position self to access, install, service, and clean coffee and water equipment, which may include bending, kneeling, reaching, and working in confined spaces.
Operate hand tools, power tools, and standard service equipment safely.
Lift, carry, and move coffee and water equipment or parts weighing up to 40 pounds on a frequent basis, and occasionally heavier items with assistance or mechanical aids.
Load and unload parts and equipment from service vehicles.
Drive a company or personal vehicle to service locations in the greater Seattle area.
Communicate effectively with clients, team members, and supervisors in person, by phone, and in writing.
Maintain visual acuity to inspect equipment, read service manuals, and complete documentation, with or without corrective lenses.

Responsibilities

Troubleshooting, diagnosing, and repairing coffee and water equipment such as DJD - Wellsys - Follets - Bevi
Servicing/cleaning coffee systems and other related equipment
Managing truck parts inventory
Changing coffee and water filters at client locations
Completing a variety of service calls on Agora coffee/water equipment in the greater Seattle Area
Performing filter changes and PM on the equipment managed By AGORA NW
Following warehouse processes and strict inventory management measures
Maintaining excellent customer service
Confirming that coffee and water systems are clean and working properly after performing a service call, system cleaning, or filter change
Continued equipment training on current and new equipment product lines
Assisting in lifting and moving heavy coffee and water equipment