Field Service Technician

New Charter Technologies•Taunton, MA

19d•Hybrid

About The Position

Braver Technology, a New Charter company, is seeking an experienced L1/2 Field Engineer to join our IT Staff. This is a great opportunity to work and learn in a professional yet fun atmosphere. Candidates should have great personalities and enjoy working in a team environment. This is a full-time position with excellent benefits package and room for growth! Candidate MUST be in a commutable Rhode Island / Southeastern MA area. The L1/2 Field Engineer will go service client sites 3 days a weekly, on average. Work from home or our office but local client travel is a must.

Requirements

3-5 years’ experience in a desktop & server support environment and IT field work
Ability to work closely with executives in an array of professions.
Must be able to build and maintain strong professional relationships with clients.
Ability to solve problems using Microsoft platforms (e.g. Azure, M365, Active Directory, all current flavors of Windows)
Experience with servers, routers, switches, firewalls, VPN
Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
Experience troubleshooting standard hardware issues and running diagnostics
An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)

Nice To Haves

Basic Apple, Mac OS, and iOS troubleshooting experience a plus
Understanding backup and disaster recovery concepts
MCSE or MCSA preferred
Virtualization experience preferred
ConnectWise & RMM experience is strongly preferred!

Responsibilities

Providing on-site & remote support to clients in the Rhode Island / Southeastern MA area, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion.
Explaining resolutions, answering questions, and providing professional advice as needed
Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development.