Field Service Technician

Federal Mfg • Surrey, BC

41d • CA$80,000 - CA$85,000 • Onsite

About The Position

At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact. Do we have your attention? Keep reading. Are you a hands-on problem solver who thrives in the field? Join ID Technology Canada, a ProMach company, as a Field Service Technician based in Surrey, BC. This position requires regular travel to customer sites across Western Canada and the U.S., offering flexibility and autonomy while being part of a supportive, high-performing team.

Requirements

• 7+ years of experience in field service or technical support, ideally within the packaging, automation, or manufacturing equipment industry
• Diploma or degree in Electromechanical Automation or a related field
• Strong knowledge of PLCs, HMIs, Allen Bradley, and Siemens
• Excellent communication, organization, and problem-solving skills
• Proficiency in Microsoft Office; ERP experience a plus
• Valid driver’s license, reliable vehicle, and ability to travel throughout Canada and the U.S. (by car or air)
• Willingness to obtain and maintain PMMI certification (cost covered by the company)

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Train customer operators and maintenance personnel
• Troubleshoot mechanical/electro-mechanical system
• Assess customer needs and recommend solutions to optimize their processes
• Share and exchange solutions with other service technicians and sales managers
• Keep current on all company products by attending training sessions (onsite/offsite)
• Support administrative or remote technical tasks when not in the field

Benefits

• Comprehensive medical/dental program
• Generous paid time off program
• Retirement savings plan with a company match (starting day one!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree