Field Service Technician Candidate must reside in New England

Kadant Solutions•Auburn, MA

1d•Onsite

About The Position

The Field Service Technician (FST) provides maintenance, installation, start-up and troubleshooting for all KSD products. The FST is responsible for developing and maintaining strong customer relationships as well as maintaining accurate, complete and up to date customer information. The FST must be capable of prioritizing and handling multiple tasks simultaneously. Results will be measured by service revenue generated and growth of consumable products at targeted accounts. Candidate must reside in New England.

Requirements

In-depth mechanical and electrical knowledge of all products.
Demonstrate consistent logic, rationality and objectivity in decision making.
Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter.
Show common sense.
Anticipate consequences of decisions.
Seek out seize opportunities, go beyond the “call of duty”, finds ways to surmount barriers.
Resourceful, action-orientated “doer”, achieving results despite lack of resources.
Shows basis for action (“do it now”).
Takes reasonable risk and learns from mistakes.
Not rigid-intellectually, emotionally, interpersonally.
Adjusts quickly to changing priorities.
Cope effectively with complexity.
Reach out to peers to tear down walls.
Overcome “we-they” relationships.
Approachable.
Earn a reputation for leading peers towards support of what is best for total company.
Cooperate with management (but not “yes person”) and establish collaborative relationship with peers (without being a “pushover”).
Regularly monitors customer satisfaction.
Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.
Establishes “partner” relationships with customers.
Regarded as visible and accessible by customers.
High school education with two to four years technical training in area of needed specialty and two years field troubleshooting experience.
Results orientated.
Sound judgment and ability to balance time.
High energy level comfortable performing multi-faceted tasks in conjunction with day-to-day activities.
Strong interpersonal abilities.
Ability to get along with diverse personalities, tactful, mature, flexible and a team player.

Responsibilities

Plan, schedule and execute service, installation, start-up and troubleshooting visits as required.
Assist the District Sales Managers (DSM) with the promotion/sales of all products, including service, service contracts and spare parts.
Grow consumable sales at assigned target accounts.
Provide accurate and timely reports and billing documentation.
Take field notes, conduct surveys, map machines and evaluate existing equipment as required.
Communicate with engineering any field modifications made during the installation of equipment.
Assist and train the customer on adjustment, setting, operation and maintenance.
Travel extensively and spend weekends and/or holidays at the customer’s location when necessary.
Safe working practices are critical as paper machines operate at high speed and injuries may be serious.
Recommend product improvements.
Adhere to KSD Employee Handbook
Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience.)