Field Service Technician

Ritz-Craft Corporation Management•Mifflinburg, PA

49d•Onsite

About The Position

Ritz-Craft is seeking a dependable and customer-focused Field Service Technician to join our team. In this role, you will be responsible for assisting homeowners, contractors, and service partners with the installation, repair, maintenance, and warranty-related service needs of our modular homes after construction. The ideal candidate is mechanically inclined, detail-oriented, and committed to providing exceptional customer service while representing the Ritz-Craft brand in the field.

Requirements

Minimum of one (1) year of related field service, construction, maintenance, or repair experience preferred.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to work independently and manage multiple service assignments.
Strong work ethic and commitment to quality workmanship.
Ability to work flexible schedules and adapt to changing priorities.
Positive attitude and professional demeanor.
High standards of integrity, accountability, and professionalism.
Valid driver's license and acceptable driving record.
Must be able to pass pre-employment and ongoing drug screening requirements.

Responsibilities

Provide professional service and support to customers during field visits and dispatched service calls.
Perform on-site installation, repair, maintenance, inspection, and testing of home systems and components.
Diagnose technical issues, identify root causes, and implement effective solutions in a timely manner.
Complete and submit accurate service reports, documentation, and required records.
Document repair processes, findings, and corrective actions.
Follow all company service procedures, safety policies, and operational protocols.
Maintain effective communication with customers, contractors, and internal team members.
Understand customer concerns and provide appropriate recommendations and explanations.
Build and maintain positive customer relationships through professional, courteous service.
Safely operate company vehicles and equipment while traveling to customer locations.
Ensure all assigned work is completed efficiently and to Ritz-Craft quality standards.