Field Service Technician - Las Vegas

Ranpak • Las Vegas, NV

6d • Hybrid

About The Position

The Field Service Technician will troubleshoot customer machine problems both in person and over the phone, generate orders for necessary parts, and travel to end-users to perform service. This role also involves handling and processing returned service parts, performing preventative maintenance when possible, and assisting distributors with new machine installations and upgrades. The technician will be responsible for submitting activity reports and other required documentation, and may be assigned other duties as needed.

Requirements

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)
• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Responsibilities

• Troubleshoots customer machine problems in person or over the phone to successful resolution
• Generates orders for required parts needed
• Travels as required to end users to perform service
• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Assists distributors in installing new machines and machine upgrades
• Submits activity reports and other required documentation
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree