Field Service Technician (Concord, NH)

Life Fitness • Rosemont, NH

12d • Remote

About The Position

Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Concord, NH area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Concord, NH area.

Requirements

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results-oriented, and accountable
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid state driver's license.
• Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

Responsibilities

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
• Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

Benefits

• Rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility)
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.
• 401(k) savings plan with 4% employer match
• Medical, dental and vision insurance
• Parental, medical and military leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• Paid vacation days beginning at 13 days annually
• Paid sick leave as provided under state and local paid sick leave laws
• Company paid short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Hospital indemnity
• Identity protection
• Legal services
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee discounts
• Employee assistance program that includes free counseling sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree