Lottery Field Service Technician ( Monterey County )

Brightstar Lottery • CA Statewide, CA

7d • $40,498 - $49,275 • Onsite

About The Position

Brightstar is a global leader in lottery solutions, providing secure technology and comprehensive services to customers. As a premier pure play global lottery company, Brightstar offers best-in-class operations, retail and digital solutions, and award-winning games. The company is a trusted partner to governments and regulators worldwide, committed to high standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.

Requirements

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position
• 1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills
• Must possess a valid driver's license, have a good driving record

Nice To Haves

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Benefits

• 401(k) Savings Plan with Company contributions
• health, dental, and vision insurance
• life, accident, and disability insurance
• tuition reimbursement
• paid time off
• wellness programs
• identity theft insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED