Field Service Technician

PAN-OSTON COMPANY • Bowling Green, KY

57d • Onsite

About The Position

The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.

Requirements

• High school diploma or equivalent (GED); trade or vocational school preferred
• Strong organizational and communication skills
• Basic knowledge of electrical components, properties, and testing devices
• Ability to be on-call after hours for customer support
• Ability to travel independently and frequently to customer locations
• Must be able to travel with minimal notice
• Experience using hand and power tools for metal and woodworking

Nice To Haves

• 1–3 years of experience in a related field
• Experience in field service, equipment installation, or technical support environments
• Familiarity with retail systems or self-checkout (SCO) technology
• Basic computer and reporting skills
• Frequent travel required
• Ability to lift and handle equipment as needed
• Work in various customer site environments, including retail and industrial settings

Responsibilities

• Provide technical troubleshooting support to customers via phone and email
• Perform product installations and service at customer locations
• Install and test CFE hardware for the SCO product line
• Conduct site evaluations to assess installation requirements and service needs
• Assist with trade show installations and de-installations
• Enter and process service parts orders
• Dispatch service and/or installation technicians as needed
• Create and issue service data reports
• Initiate internal corrective actions and document change requests
• Manage projects related to installations, service, and customer support

Benefits

• Competitive Pay
• Health Insurance
• FREE Dental & Vision for Employee & Family
• PTO, Sick Days & Paid Holidays
• Paid Volunteer Time
• Employee Assistance Program
• Gym Membership Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED