Field Service Technician - Salt Lake, Utah

Vertiv•Salt Lake City, UT

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on small to medium UPS, power distribution unit, and battery system products serviced by Vertiv, with work appropriate to the employee’s classroom and on-the-job training. The role supports products and services for Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains effective relationships with customers, coworkers, sales representatives, and others. The technician carries out service work under direct supervision or independently depending on completed training, provides onsite and telephone assistance, and communicates technical or procedural issues to Technical Support. The position also requires safe work practices, accurate administrative and inventory management, care of company property, and a strong focus on customer communication, service quality, productivity, and response times. The role requires travel and a flexible schedule that may include weekends, evenings, and holidays. Candidates must hold a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. The work involves frequent movement and handling equipment, with consistent lifting up to 50 pounds and occasional lifting up to 75 pounds. Vertiv states it will make reasonable accommodations for qualified employees or candidates with disabilities where required and when safe performance of essential functions is possible without undue hardship.

Requirements

High school or vocational school diploma.
One or more of the following experience backgrounds: 2–4 years of military experience in a related technical field, or 0–2 years of relevant industry experience.
Professional and respectful written and verbal communication skills.
Ability to prioritize and balance technical and administrative work and manage time effectively.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks, including report writing, time entry, expense reporting, material debriefing, and inventory counting, in a timely manner.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, procedures, and product manuals to perform service tasks.
Ability to use elementary repair techniques and complete service tasks under directed supervision, returning units to full operating condition.
Ability to summarize and report work performed in written and verbal form.
Efficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Ability to travel and work a flexible schedule that may include weekends, evenings, and holidays.
Valid driver’s license.
Successful completion of pre-employment drug testing, a background check, and a motor vehicle records check.
Ability to perform the physical requirements of the role, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures, working under direct supervision or independently as appropriate to completed training.
Provide onsite and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Follow published safety guidelines, wear appropriate personal protective equipment, operate and maintain the company vehicle according to law and policy, observe the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely administrative work, including time cards, expense and mileage reports, service-request closure, and service reports.
Maintain individual inventory and perform cycle counts, and care for company property including vehicles, credit cards, PPE, test equipment, and laptops.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and attend customer meetings as required.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Strive to achieve a first-time fix and maintain customer satisfaction rates in accordance with company guidelines.
Improve productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization rates.
Meet or exceed customer onsite response-time requirements and comply with company startup and escalation processes.
Maintain adequate internal communications and comply with company dress code and safety regulations.