Field Service Technician
About The Position
Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements. Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Finishing Service Technician is responsible for installing, training, repairing, & maintaining lens finishing systems & finishing ophthalmic equipment at customer sites. This hands-on, customer-facing role plays a critical part in ensuring the performance, reliability, & satisfaction of equipment post-installation. The position involves traveling to customer locations, performing installations that may include network, water, & drain connections, & providing comprehensive operator training on proper use & maintenance. The Field Service Technician also performs preventative maintenance, diagnostics, & repairs while maintaining detailed service documentation. This role requires technical aptitude, mechanical dexterity, & a commitment to exceptional customer service.
Requirements
- Associate’s Degree in Electronics, Electrical/Mechanical Engineering Technology, or equivalent experience.
- 2–4 years of experience in technical field service, equipment installation, or repair—preferably within the optical, ophthalmic, or medical device industries.
- Ability to read & interpret schematics, diagrams, & technical manuals.
- Working knowledge of electrical & mechanical systems.
- Understanding of basic networking & TCP/IP protocols.
- Proficiency with Windows, Microsoft Office Suite, & Service Management Systems (e.g., Microsoft Dynamics GP).
- Comfort with mathematical & statistical concepts for troubleshooting & calibration.
- Ability to lift, move, & transport equipment up to 50 pounds safely, using appropriate tools or assistance as needed.
- Manual dexterity for handling small tools & components.
- Willingness & ability to travel frequently (up to 75%) with occasional overnight stays.
Nice To Haves
- Experience in the ophthalmic, optical, or medical device industry.
- Experience with ophthalmic or optical finishing equipment.
- Familiarity with Practice Management System (PMS) integrations & equipment networking.
- Experience working in an ISO- or GMP-regulated environment.
Responsibilities
- Travel to customer sites to install a wide range of ophthalmic & finishing equipment.
- Unpack, assemble, & test equipment prior to handoff.
- Connect systems to required power, water, drain, & network sources as applicable.
- Provide on-site instruction to operators on equipment use, maintenance, & troubleshooting.
- Communicate effectively with customers to ensure understanding of system operation & care.
- Diagnose & resolve equipment issues, coordinating with technical support when needed.
- Manage requests for part replacements & ensure prompt service resolution.
- Provide phone-based technical assistance to customers as required.
- Perform preventative maintenance & repairs in accordance with manufacturer specifications.
- Record all service activities accurately in the Service Management Software.
- Partner with Technical Support, Sales, & Customer Service teams to ensure timely updates on service & installation status.
- Complete all required service documentation, reports, & paperwork accurately & on time.
- Maintain proper inventory of parts & tools.
- Provide technical assistance for trade shows, including equipment setup, connectivity, demonstrations, & teardown.
- Contribute feedback to improve installation processes & product design.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
