Field Service Technician

Visual Edge IT•Grand Rapids, MI

21d•$22 - $25•Onsite

About The Position

VISUAL EDGE IT IS LOOKING TO ADD A TALENTED COPIER/PRINTER TECHNICIAN TO OUR AMAZING TEAM! WE ARE A NATIONALLY RENOWNED COMPANY WITH A FAMILY-OWNED WORK CULTURE THAT CREATES AN EXCELLENT WORK LIFE BALANCE. WE VALUE OUR EMPLOYEES BY PROVIDING AN EXTENSIVE BENEFITS PACKAGE THAT INCLUDES MEDICAL/DENTAL AND VISON COVERAGE, 401K AND HEALTH SAVINGS PROGRAMS AND UNSURPASSED GROWTH OPPORTUNITIES. WE ARE AN EVER-GROWING COMPANY THAT HAS A NATIONAL FOOTPRINT AFFORDING US RESOURCES THAT OTHER DEALERS FALL FAR SHORT OF. The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply.

Requirements

3+ years of industry experience is preferred.
Strong mechanical and electrical aptitude with proven troubleshooting skills.
Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
An associate degree or higher in electronics or electrical engineering is preferred equivalent experience will be considered.
Strong customer service and communication skills.
Basic knowledge of networking and computer systems
Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs
Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements)

Responsibilities

Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain a high level of customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Accurately complete service documentation, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement efforts.
Some travel is required.