Field Service Technician

Visual Edge IT•Palm Desert, CA

25d•Onsite

About The Position

VISUAL EDGE IT IS LOOKING TO ADD A TALENTED COPIER/PRINTER TECHNICIAN TO OUR AMAZING TEAM! WE ARE A NATIONALLY RENOWNED COMPANY WITH A FAMILY-OWNED WORK CULTURE THAT CREATES AN EXCELLENT WORK LIFE BALANCE. WE VALUE OUR EMPLOYEES BY PROVIDING AN EXTENSIVE BENEFITS PACKAGE THAT INCLUDES MEDICAL/DENTAL AND VISON COVERAGE, 401K AND HEALTH SAVINGS PROGRAMS AND UNSURPASSED GROWTH OPPORTUNITIES. WE ARE AN EVER-GROWING COMPANY THAT HAS A NATIONAL FOOTPRINT AFFORDING US RESOURCES THAT OTHER DEALERS FALL FAR SHORT OF. THE SERVICE TECHNICIAN IS RESPONSIBLE FOR THE MAINTENANCE AND UPKEEP OF THE CLIENT’S COPIERS AND PRINTERS. THIS IS A FIELD-BASED ROLE THAT HAS TERRITORIES THROUGHOUT THE OMAHA METRO AND SURROUNDING AREAS. A FULL TRAINING PROGRAM IS AVAILABLE, AND A COMPANY VEHICLE IS PROVIDED. MECHANICALLY INCLINED CANDIDATES WITH STRONG CUSTOMER SERVICE SKILLS ARE ENCOURAGED TO APPLY.

Requirements

3+ years of industry experience is preferred.
Mechanical and electrical aptitude with proven troubleshooting skills.
Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
An associate degree or higher in electronics or electrical engineering is preferred but equivalent job-related experience may be substituted.
Strong customer service and communication skills.
Knowledge of basic networking and computer systems.
Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
Valid driver’s license and insurability (company vehicle eligibility based on driving record).

Responsibilities

Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain a high level of customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Accurately complete service documentation, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement efforts.
Some travel is required.