Field Service Technician (Santa Ana, CA)

Alfred Kärcher SE & Co. KG•Irvine, CA

3d•$30 - $34•Onsite

About The Position

The Field Service Technician is responsible for the accurate and timely completion of Astea Mobile Work Orders. This includes capturing labor and travel time stamps, equipment details, parts used, additional fees, detailed notes of work performed, root cause identification, and submitting electronic files, checklists, and pictures. The role also involves responsive customer interaction, timely completion of business reporting documentation, and identifying additional revenue opportunities such as new customer acquisition, PM service agreements, and equipment rentals.

Requirements

3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
Strong electro-mechanical skills
Valid driver’s license with a clean driving record
High school diploma or equivalent

Responsibilities

Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
Responsive Interaction with customers providing the highest level of service.
Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site.
Other duties as assigned.