Field Service Technician - Winchester, VA

Motorola Solutions•Winchester, VA

1d•Onsite

About The Position

Motorola Solutions is a world leader in professional mobile communications systems, specializing in mission-critical digital mobile communication systems for Government & Public Safety Communications customers. This role involves the optimization and support of complex communication systems, including troubleshooting software-driven electronics, provisioning infrastructure, and optimizing RF and Broadband architecture. The position requires maintaining, optimizing, testing, and documenting these systems, as well as performing hardware/software maintenance and preventative routines. The technician will develop solutions to technical problems, undergo continuous training, and collaborate with various internal teams and external customers to ensure customer satisfaction.

Requirements

Very strong knowledge of wired communications systems (LAN and WAN).
Proficiency in computer network installation, configuration, and maintenance (cabling, routers, switches, firewalls, bridges).
Knowledge of R.F. systems (transmitters, receivers, antenna networks).
Knowledge in standard telephony and dedicated data circuits.
Knowledge of packet switching techniques.
Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
Strong self-management skills.
Strong 'people' skills to work with customers, subcontractors, and internal teams.
Self-motivated and self-managed to perform duties with minimal direct supervision.
Ability to solve customer problems quickly during stressful situations.
High School Diploma/GED OR 5+ years of Field Service experience with one or more of the following: LMR, IT, Radio, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Military experience or Public Safety experience.
Legal authorization to work in the U.S. indefinitely.
Must be a US Citizen.
Able to obtain background clearance as required by US government customer.

Nice To Haves

Experience with ASTRO P25 systems.
Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.
Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment.

Responsibilities

Optimization and support of complex communication systems.
Technical support of specialized systems and product applications.
Troubleshooting of software-driven electronics.
Provisioning of communication system infrastructure.
Performance optimization of RF and Broadband architecture (legacy analog, P25, data infrastructure).
Maintenance, optimization, testing, and documentation of complex communications systems.
Providing weekly reports of activities and accomplishments.
Maintenance of server hardware/OS and software infrastructure.
Troubleshooting to resolve system/application related issues.
Performing preventative maintenance routines to ensure proper system operation.
Trend analysis and documentation of results.
Developing solutions to difficult technical problems.
Continuous training in the latest technologies and troubleshooting techniques.
Teaming with engineering, project management, and sales personnel to maintain, optimize, and support advanced communication systems.