Field Service Technician (Springfield, Bloomington, Peoria)

SumnerOne • Highland, IL

8h

About The Position

SumnerOne is seeking a Field Service Technician to support customers within a defined Central Illinois territory. In this role, you will provide remote and on-site service and network connectivity support for Canon, Konica Minolta, Kyocera, HP, and Lexmark digital imaging systems, including copiers, printers, MFDs, and production devices.

Requirements

• Authorized to work in the U.S.
• Valid driver’s license with clean driving record
• Ability to lift and move items up to 50 lbs regularly
• Ability to pass pre-employment screenings

Nice To Haves

• Experience in field service or office equipment repair is preferred, but we always welcome the opportunity to train mechanically inclined candidates too!
• Strong mechanical and technical aptitude
• Excellent communication skills
• Networking and troubleshooting experience preferred
• Commitment to customer service
• Desire to learn and grow professionally

Responsibilities

• Service and support Canon, Konica Minolta, Kyocera, HP, and Lexmark equipment
• Diagnose mechanical, electrical, and connectivity issues
• Perform preventative maintenance and scheduled service
• Install and configure new equipment
• Maintain organized car stock and accurate service documentation
• Partner with dispatch and internal teams to ensure customer satisfaction
• Average 4-6 scheduled service calls per day within your assigned territory

Benefits

• Work-Life Balance: As a family-owned company, we truly value work-life balance and make it a priority for all our employees
• Career Growth: We’re committed to your growth, offering numerous opportunities for career advancement and professional development
• Benefits: Comprehensive benefits package available day 1
• 401(k) & Profit Sharing: Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future
• Make an Impact: Make a real impact as a member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration
• Benefits from Day One: Medical, dental, vision, life & disability, and paid holidays
• Paid Time Off: Available after 60 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed