Field Service Technician

Carter Machinery Careers•Sterling, VA

2d•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. This role is located in Dulles, Virginia, and operates on a 1st shift schedule. Starting compensation ranges from $35.00 to $49.94 per hour. A sign-on bonus of up to $5,000 is available for eligible new hires.

Requirements

Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.
Excellent troubleshooting and analytical skills.
High school diploma or GED, required.
Knowledge of engines, transmissions, and other related components.
Must have excellent mechanical aptitude.
Must be able to work independently and as part of a team.
Excellent driving record and ability to obtain a CDL.
Ability to become DOT certified with DOT Medical Card.
Proficient in use of technical software, databases and manuals.

Nice To Haves

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus.
Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus.
Strong communication with excellent verbal and written communications skills.
Self-directed and well organized.
Ability to prioritize workload while providing excellent customer service.
Demonstrating ability to learn and apply new knowledge.
Interacting professionally with customers and all of levels of personnel within the organization.
Functioning well in a fast-paced environment.
Working any shift and overtime as needed to meet business and customer demands.
Work in coordination with team to achieve Continuous Improvement goals and objectives.
Promoting a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsibilities

Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders.
Service, diagnose and repair all machine components and systems, including engine/components, air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite.
Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor.
Perform minor electrical and computer repairs.
Interpret and utilize information from operating, maintenance and service manuals/bulletins.
Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
Clearly and concisely document all work and repairs completed in a timely manner.
Maintain work area, tools and equipment to promote a clean and safe environment.
Perform various other duties as assigned.