Field Service Technician

SAIC•El Paso, TX

52d•Remote

About The Position

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Brownsville area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.

Requirements

Experienced, energetic, and motivated Field Service Technician
Reliable transportation with insurance.
Substantial toolkit to support installation and maintenance activities will be provided.

Nice To Haves

Travel to US Customs Ports of Entry and Border Patrol locations in the Brownsville region.
Daily area of coverage could include sites up to 150 miles from home base.
Mileage will be reimbursed at the prevailing government rate.

Responsibilities

Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.