Field Service Technician C

L3HHCM20 • Sacramento, CA

23h • Remote

About The Position

The Field Service department is looking for a highly motivated and talented technician to provide quality service and repair of complex MX-Series airborne surveillance turrets. Additionally, the FSR may also be required to deploy internationally to work assignments overseas at remote locations around the world. These overseas deployments could include hazardous conflict regions. FSR must always project a positive image of our department and company that will meet our customer's highest expectations for service and support of their L3Harris Technologies equipment. This position requires a self-motivated, creative, forward-thinking, and energetic individual. Excellent communication, relationship building, and problem-solving skills are a must. The ability to interface well with demanding customers as well as co-workers is critical. The best MX Field Technicians are strong team players and customer focused. FSR must work well independently and can be relied upon to make difficult decisions that will affect the performance and availability of mission critical systems.

Requirements

• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 3 years of prior related experience.
• Minimum of 4 years experience with electronic and mechanical test equipment.
• Minimum of 4 years experience troubleshooting and repairing problems related to product aircraft integration, electronics and mechanical systems, down to the line replaceable unit level and work with Quality & Manufacturing Engineering to take corrective actions.
• 4 years experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
• 4 years experience communicating clearly (written and verbal) with technical and non-technical customers (internal/external).
• Previous success working under limited supervision or autonomously.
• Previous experience successfully prioritizing and managing multiple projects at one time. This would include proven, accute attention to detail & excellent organizational skills.

Nice To Haves

• Active DoD Secret clearance or higher is preferred.
• Special Operations, AFSOC, DOD, Airborne Law Enforcement or other similar experience is desired.
• At least 5 years’ experience as an electro-mechanical technician on products that are similar in complexity.
• Successful track record of career growth over time.
• Prior experience servicing systems in the field and in the factory.
• Minimum of 4 years prior FSR experience in both CONUS and OCONUS repair assignments and tasks, is desired.
• Equivalent military experience would be considered.
• Direct experience with systems integration, software, optical, and electromechanical systems is preferred.
• Previous work experience with aircraft, tower, or aerostat-based MX sensor systems is highly desired.
• Familiarity with government contracting is preferred but not required.
• Previous experience communicating with contacts, within and outside the department, on matters that involve obtaining or providing information requiring explanation or interpretation to reach an understanding/agreement.

Responsibilities

• Repair, Test and Maintain Wescam MX-Series sensor systems in accordance with pre-established processes, while adhering to customer deadlines.
• Understand the gimbal system, how all components work together including peripheral interfaces, and able to effectively troubleshoot, repair and test a failed system.
• Troubleshoot problems related to product aircraft integration of the MX product line as required.
• Perform Preventative Maintenance on MX turrets.
• Troubleshoot, repair and servicing of Wescam MX sensor systems within 90 days.
• Troubleshoot electronics and mechanical systems.
• Provide customer service.
• Support various U.S. Homeland Security, Law Enforcement, and DOD Military customers by repairing mission critical Wescam sensor systems.
• Be a resource to other employees in areas of expertise.
• Complete all necessary service and repair documentation as well as technical trip reports.
• Provide Wescam Training to customers on MX operations and operator-level maintenance procedures.

Benefits

• Occasional off hour or weekend tasks in support of the customer requirements, as needed.
• Willingness & ability to support assignments at OCONUS sites for short-term deployment periods is required.
• May be required to travel to other international sites.
• Performs work-related duties in extreme environments and difficult living conditions.
• Must be willing and physically able to work outdoors in environmental conditions with temperatures in excess of 120 degrees.
• When overseas, FSR must be able to work 12 hours per day, 7 days per week and be on call 24/7. Typical schedule at OCONUS locations is 84 hours/week.
• Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive post-offer medical examination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED