Field Service Technician

EO Johnson Business Technologies / Locknet Managed IT • Burnsville, MN

18d • $27 - $29 • Onsite

About The Position

Keep businesses running smoothly as the on-site expert customers rely on every day. As a Field Service Technician, you’ll bring technology to life delivering, setting up, and installing equipment at customer locations while diagnosing and repairing issues across mechanical, electronic, and network systems. This is a hands-on, customer-facing role where no two days are the same, and where your technical expertise and service mindset directly impact customer success.

Requirements

• High school diploma or GED required
• Strong mechanical aptitude with basic computer and networking knowledge
• Ability to troubleshoot, problem-solve, and think critically in a fast-paced environment
• Strong communication skills with a customer-first mindset
• Self-motivated, organized, and able to work both independently and as part of a team
• Valid driver’s license and a good driving record required
• Ability to lift, move, and install equipment (up to 50 lbs or more as needed)
• Willingness to learn and grow through ongoing training and development

Nice To Haves

• Experience in a customer-facing or technical service environment preferred

Responsibilities

• Deliver, install, and configure office equipment at customer locations
• Perform machine setups, including assembly, configuration, and testing to ensure optimal functionality
• Diagnose and repair equipment issues related to mechanical, electronic, networking, media, and software systems
• Educate and train customers on proper usage and basic troubleshooting of equipment
• Respond to service calls and efficiently resolve customer concerns on-site
• Maintain accurate inventory of parts, tools, and supplies needed for service and installation
• Communicate effectively with customers, call coordinators, sales teams, and internal support staff to ensure seamless service delivery
• Identify opportunities for equipment upgrades or additional solutions and refer to sales as appropriate
• Maintain a clean, organized company vehicle and work environment
• Travel regularly to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway

Benefits

• Competitive salary
• Industry-leading benefits: 401(k) with 50% match, health, dental and vision coverage, paid time off, and more
• Supportive team environment with opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED