Field Service Technician

NOV Inc. • Yukon, OK

17d • Onsite

About The Position

This role involves traveling to customer sites to perform a variety of tasks related to NOV products. Responsibilities include installation, commissioning, testing, calibration, and troubleshooting. The technician will also conduct field installations, system calibrations, and operational testing of equipment. Performing software and hardware upgrades to ensure efficient system operation is key. Additionally, the role requires training customers on the safe and proper operation, maintenance, and functionality of NOV equipment. Accurate and timely completion of field service reports, inspection records, and other documentation is essential. The technician will also communicate equipment failures, customer feedback, and field observations to internal teams and provide technical support with a professional and customer-focused approach, while adhering to all NOV HSE policies, procedures, and quality standards.

Requirements

• Technical aptitude for installing, commissioning, testing, calibrating, and troubleshooting products.
• Ability to conduct field installations, system calibrations, and operational testing.
• Proficiency in performing software and hardware upgrades.
• Skills in training customers on product operation and maintenance.
• Capability to complete and submit field service reports and documentation accurately and timely.
• Strong communication skills to report equipment failures, customer feedback, and field observations.
• Ability to provide technical support with a professional and customer-focused approach.
• Adherence to Health, Safety, and Environment (HSE) policies and quality standards.

Responsibilities

• Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.
• Conduct field installations, system calibrations, and operational testing of equipment.
• Perform software and hardware upgrades while ensuring systems are operating efficiently.
• Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.
• Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner.
• Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams.
• Provide technical support while maintaining a professional and customer-focused approach.
• Adhere to all NOV HSE policies, procedures, and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed