Field Service Technician

Yamato Corporation • Grafton, WI

3d • Onsite

About The Position

This role assists customers with the installation or troubleshooting of their equipment either by phone or by traveling to their facility to physically perform these tasks. The technician will make recommendations for upgrades to improve line performance based on product run. Yamato is a global leader in advanced weighing, filling, and inspection solutions, with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications.

Requirements

• Candidates must be authorized to work in the United States. Visa sponsorship is not available for this role.
• Requires up to 90% travel time and work on weekends when needed.
• Requires a passport to travel outside of the United States.
• Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.
• Ability to communicate with customers in a diplomatic and professional manner.
• Demonstrate a high level of leadership skills.
• Technician must be proficient in computer skills such as Microsoft office.
• Should have a valid driver’s license and must be insurable.
• Must be able to operate motor vehicle.

Responsibilities

• Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.
• Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• While in the office, answers phone calls and rebuilds customer actuators.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.
• Trains other company field service technicians.
• Checks to ensure customer facilities are suitable for installation of our machinery.
• Manages complex and special customer projects.
• Works as assigned to cover absences and balance the workload at busy times of the year.

Benefits

• 100% company-paid premiums for health, dental, and vision coverage
• Life insurance
• Short- and long-term disability options
• 401(k) plan with a 4% company match on employee contributions of 5% or more
• Immediate vesting in employer match
• 18 days of PTO each calendar year
• PTO carryover policy
• 10 Company-Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree