Field Service Technician - Washington, DC

Human Resources Department - NRT Technology Corp.

2d • Onsite

About The Position

The Field Service Technician provides on-site technical support for ATM and multi-function cash-handling (TITO kiosk) devices within an assigned service area. The role involves diagnosing, repairing, installing, and maintaining hardware and software, with frequent travel by car; mileage reimbursement is provided. The Technician works with internal support teams and client casino operations, including cage and IT staff, to resolve issues promptly and support customer satisfaction. Training and the tools, software, and equipment required for the role are provided.

The position requires responding to service dispatches, potentially on nights, weekends, overtime, or alternative shifts. Occasional travel by air and multi-day stays may be needed for projects in other regions. Work is primarily in casino environments and includes physical activity, exposure to secondhand smoke, and extended driving. Employment is subject to background and credit checks and applicable casino licensing requirements.

Requirements

• College diploma and/or technical certification in a relevant technology field.
• 1–2 years of experience servicing ATMs, computer electronics (hardware and software), cash-handling equipment, or related devices such as slot machines.
• Valid driver’s license, personal vehicle, active auto insurance, and reliable transportation; a company vehicle is not provided.
• Strong technical, electronic repair, and preventative maintenance skills.
• Excellent diagnostic, analytical, and problem-solving abilities.
• Working knowledge of computer systems and networks, including Microsoft Windows environments.
• Ability to read, interpret, and apply technical documentation.
• PC proficiency and effective use of technical tools and systems.
• Professional demeanor and appearance.
• Strong teamwork skills and a positive, customer-focused attitude.
• Effective verbal and written communication skills with internal teams and external customers.
• Ability to obtain and maintain all required gaming licenses for casinos serviced by NRT.
• Successful completion of the employment vetting process, including background checks, credit checks, and applicable casino licensing requirements.

Nice To Haves

• Diebold, Wincor, and/or NCR certification or experience.
• Experience supporting NRT QuickJack or ticket redemption products in a casino environment.

Responsibilities

• Respond to service dispatches on a call-by-call basis, one or more times daily; work nights, weekends, overtime, or alternative shifts when required, and occasionally travel to other regions.
• Diagnose, repair, replace, and adjust hardware components; clean and maintain mechanical parts; and configure, install, and update software.
• Troubleshoot complex hardware and software issues using company-provided diagnostic tools, and thoroughly analyze and document findings.
• Perform routine inspections and preventative maintenance according to established procedures, including replenishing consumables such as receipt paper.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.
• Provide on-site customer training on the operation and use of installed systems.
• Follow up promptly on customer issues, requests, and service outcomes to support customer satisfaction.
• Receive work orders and incident briefings from dispatch, report unforeseen issues, and provide detailed debriefings on completed work.
• Identify technical or process issues, communicate risks, and suggest continuous improvement opportunities.
• Use corporate systems and tools for knowledge sharing, including contributing to and using the knowledge base.
• Participate in required on-the-job, classroom, and web-based hardware and software training, and obtain required certifications.
• Update dispatch systems in real time and complete service reports, expense reports, and time and attendance records accurately and on time.
• Comply with traffic and safety regulations and safeguard company tools, test equipment, proprietary software, and documentation.

Benefits

• Competitive salaries
• Paid time off
• Individual growth plans
• Community sharing and collaboration
• Health benefits, including medical, vision, dental, and EAP
• Training, product knowledge demonstrations, tiered-lever skill building, development workshops, teambuilding exercises, and webinars
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree