Field Service Technician - HVAC/Cooling
About The Position
Schneider Electric is seeking Field Service Representatives who will play an impactful role in collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. The company provides direct product training and training on all digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops. This is a home-based, flexible work schedule position with a 40-hour guarantee plus overtime, specifically within the Secure Power & Cooling Services team, focusing on servicing critical data center equipment as the OEM service provider for APC/MGE/Schneider Electric equipment.
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
- 2+ years in Field Services or equivalent industry experience
- EPA Universal Certification
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, and District Service Manager and/or Regional Service Director to resolve complex escalated issues
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Continuous learning and training on various products both in the field and in the classroom
- Travel throughout the region for local customer support or even countrywide travel
- Assist the Field Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required
Benefits
- Direct product training
- Training on all digital and physical tools
- Service vehicles
- Tools
- Uniforms
- Mobile devices
- Laptops
- Flexible work arrangements
- Paid family leaves
- 401(k) + match
- Well-being programs
- Holidays & paid time off
- Military leave benefits
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks (credits to apply towards your benefits)
- Recognition (including service anniversary) programs
- 12 holidays per year
- 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
- Opportunity to purchase company stock (eligibility depends on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
