Field Service Representative - Cooling

Schneider Electric•Fort Worth, TX

2d•Onsite

About The Position

Schneider Electric is seeking Field Service Representatives to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. This role involves problem-solving and customer focus, with direct product and tool training provided. The company supplies service vehicles, tools, uniforms, mobile devices, and laptops. This is a site-based position with occasional nonstandard hours, a 40-hour guarantee with overtime, and most work performed at customer sites. The role focuses on servicing equipment supporting Cooling and HVAC&R infrastructure within the U.S. Services business.

Requirements

Associate’s degree, trade/vocational certification, Military training or similar experience in HVAC&R-related disciplines
Thorough understanding of principles of HVAC&R service and how it relates to electrical work
3-5 years of HVAC&R Service experience, ideally servicing complex equipment
2+ years in Field Services or equivalent industry experience
Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
Safe driving and vehicle operations skills and ability to do overnight travel of up to 50%
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
English proficiency required to communicate with customers and team members
Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods of time, including working in small, confined spaces

Nice To Haves

Universal EPA certification
Strong understanding of refrigeration, chillers, hydronics, and controls
NFPA-70E or OSHA experience

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required