Field Service Representative - HVAC/Cooling
About The Position
Schneider Electric's Field Service Representatives are crucial to the organization, working collaboratively with customers, team members, and third-party partners. They are responsible for the assembly, startup, diagnostic, repair, and preventive maintenance of both company and third-party manufactured equipment across various dynamic environments. These individuals are problem solvers, customer-focused, and passionate about their work, representing the future of Schneider Electric. The company provides comprehensive product training and training on all digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops. This role offers a home-based, flexible work schedule with a 40-hour guarantee and overtime opportunities. The position is within the U.S. Services business, specifically the Secure Power & Cooling Services team, focusing on servicing critical data center equipment as the OEM service provider for APC/MGE/Schneider Electric equipment.
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence.
- 2+ years in Field Services or equivalent industry experience.
- Safe driving and vehicle operations skills.
- Skilled at utilizing test and diagnostic equipment.
- Experience reading and interpreting schematics, drawings, and theory of operation manuals.
- Ability to write service reports, correspondence, and procedures.
- Ability to effectively present information and respond to customer questions.
- Ability to move service equipment weighing up to 50 pounds.
Responsibilities
- Perform pre-site, startup, repair, preventive maintenance, and field modification of equipment.
- Collaborate with customers, electricians, sales partners, technical support, and management to resolve complex escalated issues.
- Complete field service reports, expense reports, preventive maintenance, and startup data sheets.
- Engage in continuous learning and training on various products, both in the field and in classroom settings.
- Travel throughout the region for local customer support, potentially including countrywide travel.
- Assist the Field Project Manager on larger system startups.
- Act on behalf of the District Service Manager to resolve operational issues as required.
Benefits
- Direct product training
- Training on all digital and physical tools
- Service vehicles
- Tools
- Uniforms
- Mobile devices
- Laptops
- Flexible work schedule
- 40-hour guarantee (+Overtime)
- In-person training in Dallas, TX (all expenses paid)
- Online training
- Paired with a local area mentor for on-the-job training
- Medical insurance (with member reward points)
- Dental insurance
- Vision insurance
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Competitive pay
- Incentives
- Company share ownership
- 401(k) with match
- Performance discussions
- Global opportunities
- Schneider Career Hub
- Learning platforms like Coursera
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
