Field Service Technician

Burkhart • Anchorage, AK

2d • $60,000 - $68,000 • Onsite

About The Position

We are seeking a skilled and customer-focused Field Service Technician to join our team. This role is based in Anchorage, Alaska and will provide service across the state, with travel requirements of up to 50%.

The ideal candidate will bring strong customer service abilities and at least 3 years of technical or mechanical experience. Prior experience in the dental industry is highly preferred; however, we are open to training candidates who demonstrate strong mechanical aptitude and a willingness to learn.

What you’ll be doing…
As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

Requirements

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Nice To Haves

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Responsibilities

• Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and review the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

Benefits

• Competitive salary ($60k-$68k) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED