Field Service Technician, Night Shift - Shelton, CT

Rivian•Shelton, CT

10h•Hybrid

About The Position

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Requirements

High School Diploma, GED, or other recognized high school equivalency credential required.
Proficient in using hand tools and power tools.
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
Proficient with laptops or computers in Windows or Mac environments.
Strong organizational skills, attention to detail, and an eagerness to learn.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements.
Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource.
Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification.
A comprehensive understanding of the entire A/C system and its components is expected.
A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation.
The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures.

Nice To Haves

Ability to drive a non-commercial truck and trailer is preferred.
Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply.
A background in electric vehicle (EV) or hybrid repair is considered a plus.
Experience in start-up environments is preferred.
Experience with parts departments, billing, and work order management systems is preferred.
Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.
A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE).
This includes understanding the function of various high voltage components and their monitoring systems.
Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components.
The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering.
Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH).
An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.
Technicians will be expected to replace system components and perform necessary calibrations.
Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.