Field Service Technician
Arclin Career•Aiken, SC
•Onsite
About The Position
The Field Service Technician is responsible for providing customer service and technical support to customers at their sites. This position supports customers across South Carolina, North Carolina, and Georgia. The Field Service Technician operates as part of a team-oriented field service group, delivering technical expertise related to equipment, processes, and customer applications.
Requirements
- High school diploma or equivalent required
- Must meet all job-specific education requirements as deemed necessary
- Minimum of five years of experience in technical service required
- Strong customer service and communication skills
- Ability to troubleshoot basic electrical and pneumatic systems
- Ability to work independently and as part of a team in a field service environment
- Willingness and ability to travel to customer sites throughout South Carolina, North Carolina, and Georgia
- Valid driver’s license required with good driving record as company truck will be provided.
Nice To Haves
- Bachelor’s degree or equivalent training considered a plus
- Experience with preventative maintenance of industrial equipment, including PLCs, pumps, motors, and control systems preferred
Responsibilities
- Operate within a team-oriented field service group to provide customer service and technical expertise related to equipment and processes
- Maintain a region of assigned accounts and periodically assist in the trial and setup process for potential new customers
- Continually seek opportunities to improve dilution equipment and the application process for anti-tact products
- Perform preventative maintenance on level control systems, PLCs, pneumatic pumps, motors, and related equipment
- Troubleshoot basic electrical and pneumatic circuits
- Maintain inventory of parts on the service vehicle and in customer job boxes
- Respond to customer issues by phone or through service trips, as required
- Assist with budget management for assigned accounts
- Recognize opportunities for growth within existing customer accounts
- Effectively communicate issues, recommendations, and solutions to customers
- Maintain product inventory at customer sites
Benefits
- Company truck will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
