Field Service Technician

Allpax•Minneapolis, MN

1d•Hybrid

About The Position

Modern Packaging is seeking a motivated Field Service Technician for their growing Aftermarket team. This role is crucial for supporting customers and ensuring their equipment operates at peak performance. The ideal candidate will be based in the Midwestern United States, enjoy problem-solving, and excel at building customer relationships. This position offers hands-on technical work, daily variety, and travel opportunities, allowing the technician to make a significant impact on customer operations across Minnesota, Wisconsin, Ohio, Indiana, and Michigan.

Requirements

Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment.
High School Diploma required.
Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively.
Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management.
Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude.
Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada).

Nice To Haves

Associate’s Degree in a related technical field (mechanical or electrical) preferred.
Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers.

Responsibilities

Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work.
Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training.
Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports.
Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
Train customer personnel during installation, commissioning, and maintenance activities.
While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.
Maintain flexibility to adapt to diverse work environments and resolve issues quickly.