Field Service Technician

Teklysium Inc • Brick Township, NJ

4d • Onsite

About The Position

Perform maintenance, repair, and installation of NDT equipment at customer locations or in-house. This role involves troubleshooting, repairing to component level, and installing a wide range of equipment from multiple manufacturers. The technician will also perform periodic maintenance, interface with customers to schedule service calls, and provide technical support to customers and fellow technicians. Additionally, the role includes advising customers on safety standards, partnering with the sales department on equipment replacement, and training customer personnel on equipment operation and maintenance. Efficient workload scheduling, accurate record-keeping, and maintaining facility cleanliness are also key aspects of the position. The role requires willingness to travel, sometimes overnight and on short notice, and availability for on-call service on a rotational basis.

Requirements

• Experience in electronics.
• Complete understanding of Centura X-Ray products.
• Excellent oral/written communication skills.
• Excellent phone etiquette.
• Able to multi-task.
• Customer service driven, teamwork orientated, professional, upbeat, energetic, takes initiative, dependable, takes pride in work.
• Detail Orientated (performs in a manner that will prevent errors and omissions).
• Associate degree.
• Minimum of 6 months experience.
• Minimum 2 years x-ray repair, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• To apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Troubleshoot, repair to component level (if needed), and install a wide range of equipment from multiple manufacturers.
• Read and interpret schematic drawings.
• Perform periodic maintenance on equipment.
• Interface with customer(s) to schedule service call(s) for both repair and maintenance activities.
• Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.
• Provide technical support to fellow service technicians when needed.
• Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.
• Participate with planning equipment layout/facilities requirements for installation of equipment.
• Advise customers if equipment is not in compliance with current safety standards, including operator safety and equipment protection.
• Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.
• Train customer personnel on safe and proper operation of equipment.
• Train customer personnel to perform any maintenance that needs to be done by operators.
• Partner with Service Coordinator to schedule workload efficiently to minimize customer inconvenience and maximize productivity.
• Review jobs and timesheet each week for accuracy.
• Maintain accurate inventory and supplies for assigned warehouses.
• Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.
• Complete and submit a weekly vehicle inspection report to the designated Service admin staff.
• Follow all safety practices appropriate for jobs being performed.
• Look for opportunities while on job sites that could benefit customers and the company.
• Maintain facility cleanliness and work area at the customer site and at warehouse locations.
• Turn in paperwork such as work orders and expense reports in a timely manner.
• Be on time, reliable and professional while maintaining Client's core values.
• Willing to travel, sometimes overnight and on short notice.
• Be available for on-call service 24/7 on a rotational basis.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree