Field Service Technician

Accel Entertainment•Burr Ridge, IL

11d•$18 - $32•Remote

About The Position

Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. Multiple Service Positions Available across all areas of Illinois. Rates range from $18-$30/hour, dependent on related work experience & proficiency. Will train inexperienced candidates. Desired shift 9pm-5:30am Sunday-Thursday (off Friday & Saturday). Additional shift differential for weekends and 2nd/3rd shifts. Shift starts from home. Company-supplied vehicle + fuel card. Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards.

Requirements

Great Customer Service
High school diploma or equivalent
Terminal Handler's License - costs covered by company
Valid driver’s license
Minimum of 21 years of age
Frequently required to lift/push weights up to 50 pounds

Nice To Haves

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Ability to communicate effectively & follow written or verbal instruction
Strong organizational, problem-solving, analytical skills
Computer literacy helpful but not required

Responsibilities

Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
Load and unload supplies.
Assist in other areas as needed.
Respond to and troubleshoot service calls for equipment repairs in a timely manner.
Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
Provide exemplary customer service.
Manage inventory to ensure parts are available when repairs are needed.
Complete all necessary documentation for device entry and logs.
Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.