Field Service Technician
About The Position
Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business. This Field Service Technician position involves working 40 hours/week in various locations such as bars, restaurants, gas stations, and truck stops across Illinois. The primary responsibilities include maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices, loading and unloading supplies, and assisting in other areas as needed.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Terminal Handler's License - costs covered by company
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
- Computer literacy helpful but not required
Responsibilities
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
- Maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment
- Loading and unloading supplies
- Assisting in other areas as needed
Benefits
- Competitive benefits - health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- Additional total rewards
- Company-supplied vehicle + fuel card
- Voluntary full-time employment benefits include medical, dental, and vision
- Life, AD&D, critical illness, and hospital insurance
- Short and long-term disability
- Identity/legal protection
- Access to FSA and HSA accounts
- Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans
- Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
