Field Service Technician-New York

Bluberi Gaming USA•Syracuse, NY

2d•Remote

About The Position

Bluberi gaming is seeking a Field Services Technician. The Field Service Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team. This role involves installing, setting up, maintaining, and reconfiguring gaming products, as well as troubleshooting and repairing malfunctioning equipment. The technician will also manage parts returns, perform preventative maintenance, and handle all required daily paperwork. A significant portion of the role involves driving between job sites, with frequent overnight stays. The technician will also conduct floor walk-throughs to ensure equipment functionality and perform other assigned duties.

Requirements

Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
Must possess Basic problem analysis and troubleshooting skills.
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods of time.
Demonstrate dexterity when working with tools and working with moving parts and electrical current.
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary
Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics
Must have a valid driver's license and be able to obtain CDL if necessary
Have basic written communication skills in the English language.
Have basic verbal communications skills using the English language.
Has basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.
4+ years of electronics, repair, field, or related industry experience
Manual Dexterity: The ability to manipulate and handle small components and parts of slot machines, including buttons, switches, and electronic components, is essential.
Lifting and Carrying: Field technicians may be required to lift and carry heavy equipment, such as slot machines or replacement parts, which may weigh up to 50 pounds or more.
Standing and Walking: The job often involves long periods of standing and walking, as technicians move between different slot machines or gaming areas.
Bending and Kneeling: Technicians may need to bend down or kneel to access and repair components located at the base of the slot machines.
Fine Motor Skills: Precise adjustments and repairs may require steady hands and fine motor skills, especially when working with delicate electronics.
Visual Acuity: Good vision, including the ability to distinguish colors and small details, is crucial for diagnosing and repairing slot machine issues.
Hearing: Technicians should have adequate hearing to detect any unusual sounds or malfunctions in the machines.
Communication Skills: Clear verbal and written communication skills are necessary for documenting repairs, interacting with customers or casino staff, and providing instructions or reports.
Climbing: Some slot machines may be stacked or positioned in high places, requiring technicians to safely climb ladders or use aerial lifts.
Stamina: The job may involve working in noisy and fast-paced casino environments for extended periods, so physical stamina is important.
Safety Awareness: Technicians must adhere to safety protocols, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment.
Driving: A valid driver's license and the ability to drive to various casino locations for on-site repairs may be required.
Must be able to sit and drive for prolonged periods of time.

Nice To Haves

Technical or I.T. related training or education is a plus.
Degree or certification in Gaming-related field highly preferred.
Familiarity with the casino gaming industry is considered a strong plus.
Knowledge of programming languages such as Python and/or R for advanced data analysis.
Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
Excellent verbal and written communication skills for presenting findings and collaborating with both internal teams and external customers.
High level of accuracy and attention to detail, especially when handling complex data and making recommendations.
Prior experience in roles requiring client or customer interactions, especially in presenting data-driven insights.

Responsibilities

Deliver the highest level of customer experience through effective communications and professional service interactions.
Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
Install, setup, maintain and reconfigure gaming products.
Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field.
Order replacement parts and supplies.
Manage parts return to disposition location using appropriate packing materials and shipping services.
Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests.
Execute all necessary paperwork for part transfers, orders and usage.
Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured.
Take appropriate actions where necessary, to correct equipment operation.
Perform other tasks and duties as assigned by the supervisor.
Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance.
Manages all travel requirements necessary to support these scheduled events.
Communicate effectively and efficiently with Bluberi scheduling and dispatch.
Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application).
Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.
Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities.
Deliver basic training to new customers on servicing / maintaining Bluberi equipment.
Attending driver training and following Bluberi vehicle policy regarding the use and maintenance of the company vehicle.
Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment.