Field Service Technician

Arclin • Albany, GA

27d • Onsite

About The Position

The Field Service Technician is responsible for providing customer service and technical support to customers at their sites. This position supports customers across South Carolina, North Carolina, and Georgia. The Field Service Technician operates as part of a team-oriented field service group, delivering technical expertise related to equipment, processes, and customer applications.

Requirements

• High school diploma or equivalent required
• Must meet all job-specific education requirements as deemed necessary
• Minimum of five years of experience in technical service required
• Strong customer service and communication skills
• Ability to troubleshoot basic electrical and pneumatic systems
• Ability to work independently and as part of a team in a field service environment
• Willingness and ability to travel to customer sites throughout South Carolina, North Carolina, and Georgia
• Valid driver’s license required with good driving record as company truck will be provided.

Nice To Haves

• Bachelor’s degree or equivalent training considered a plus
• Experience with preventative maintenance of industrial equipment, including PLCs, pumps, motors, and control systems preferred

Responsibilities

• Operate within a team-oriented field service group to provide customer service and technical expertise related to equipment and processes
• Maintain a region of assigned accounts and periodically assist in the trial and setup process for potential new customers
• Continually seek opportunities to improve dilution equipment and the application process for anti-tact products
• Perform preventative maintenance on level control systems, PLCs, pneumatic pumps, motors, and related equipment
• Troubleshoot basic electrical and pneumatic circuits
• Maintain inventory of parts on the service vehicle and in customer job boxes
• Respond to customer issues by phone or through service trips, as required
• Assist with budget management for assigned accounts
• Recognize opportunities for growth within existing customer accounts
• Effectively communicate issues, recommendations, and solutions to customers
• Maintain product inventory at customer sites

Benefits

• Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals.
• With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level.
• Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.
• As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t.
• Together, we’ll advance the innovations that keep the world moving.
• Because at Arclin, our people are truly Vital Beyond Measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED