Field Service Technician-Compact Construction Equipment

HOLT Group•Dallas, TX

1d•Onsite

About The Position

Holt CAT in North Dallas, Texas is seeking an experienced BCP-Field Service Technician. This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. Work to be performed will be on equipment such as mini-excavators, skid steers, compactors, and other similar equipment. Must have a safe driving record and be able to pass a DOT Physical. Caterpillar dirt machine repair experience is preferred, including skid steers, mini-excavators, and loaders.

Requirements

More than two years of heavy equipment experience required
High school diploma or equivalent preferred
Valid Driver’s license required
Ability to obtain a valid Commercial Driver's License (CDL)
Must have an acceptable driving record
Must own required tools to perform repairs
Knowledge of safe work procedures and practices
Moderate knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
Exceptional skills in customer service
Advanced diagnostic and trouble-shooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Nice To Haves

Three or more years of heavy equipment experience preferred
MSHA certification preferred
Air conditioning certification preferred
Crane/Rigger certifications preferred
Caterpillar dirt machine repair experience preferred - skid steer, mini-x, loaders, etc...

Responsibilities

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs repairs and troubleshooting offsite with minimal supervision
Performs moderate troubleshooting and advanced diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles components
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and task to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned
Demonstrates alignment with the company's mission and core business values
Collaborates with key internal/external resources
Participates in ongoing self-development