Field Service Technician
About The Position
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites. Seeking candidates with previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment; High school diploma or GED, required. Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.
Requirements
- High school diploma or GED, required.
- Excellent troubleshooting and analytical skills.
- Excellent mechanical aptitude.
- Ability to work independently and as part of a team.
- Ability to interact professionally with customers and all levels of personnel within the organization.
- Strong communicator with excellent verbal and written communications skills.
- Self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
- Demonstrate the ability to learn and apply new knowledge.
- Proficient use of technical software, databases and manuals.
- Ability to function well in a fast-paced environment.
- Excellent driving record and the ability to obtain a CDL.
- Ability to become DOT certified with DOT Medical Card.
- Ability to work any shift and overtime as needed to meet business and customer demands.
Nice To Haves
- Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.
- Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus.
Responsibilities
- Diagnosing, troubleshooting, and repairing heavy equipment at customer sites.
- Performing mechanical service and repairs to Caterpillar and related competitive equipment.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Benefits
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
- Opportunities for overtime.
- Shift differential (if applicable).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
