Field Service Technician (Level 1)

Pepsico•Haverhill, MA

2d•$32•Onsite

About The Position

This is an entry-level skilled position with a focus on training and skill development. The position is responsible for the installation, setup, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. The role involves diagnosing equipment problems and using judgment to determine the best course of repair or replacement. The position is worked independently and involves frequent customer contact. The successful candidate must pass Pepsi Pro certification within the required timeframe.

Requirements

18 years or older
21 years or older if Valid U.S. CDL Required
CDL license with Non-Excepted Interstate Status (if applicable)
Pass DOT Physical and DOT Road-test if required
Adhere to DOT Regulations
Ability to communicate effectively in English if CDL required

Nice To Haves

Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Responsibilities

Repair and perform preventative maintenance on marketing equipment
Unload and reload with products as necessary
Educate customers on basic equipment repair and upkeep procedures
Install equipment by making holes and routing lines to connect products to dispensing units, connecting water and gas supply, and finding drains for units with ice. For box syrup, build racks and connect lines
Fill installed equipment and adjust to proper mixture
Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
Collect accurate and complete equipment and customer information
Remove old parts and replace with new parts
Maintain parts inventory on service truck
Establish positive relationship with contacts at service calls
After each call, complete documentation on e-pad
Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
Follow all safety requirements, regulations, and processes
Follow all driving rules and regulations when operating a company vehicle
Complete all job role training modules (Pepsi Pro training)
Build competence and skill in diagnosis and repair of beverage industry equipment
Regular, reliable, predictable attendance