Field Service Technician

Emerson•Houston, TX

9d•Onsite

About The Position

Emerson has an exciting opportunity for a Field Service Technician in Houston, TX. This role offers the chance to apply technical skills while learning from experienced professionals in a collaborative, people-first environment. In this hands-on role, you will be responsible for the installation and support of Flexim Flow and Analytical products and write reports as required by the position. You will also provide training and application support to end users and technical sales reps to ensure products are easily installed, easily serviced, and meet the functional and performance needs of our customers, helping ensure safe, reliable, and efficient operations while contributing to Emerson’s commitment to innovation, integrity, collaboration, and inclusion. This position requires a degree of physical work such as climbing ladders, scaffolding, carrying tool cases, and sometimes working in demanding industrial environments.

Requirements

Hands-on experience troubleshooting, repairing, or maintaining technical equipment in a field or service environment
At least 5 years of work experience in an Instrument and Controls environment
Ability to read and interpret technical manuals, drawings, and procedures
Comfort working independently at customer sites while staying connected to a broader team
Strong problem-solving skills and attention to detail
Effective verbal and written communication skills
A valid driver’s license and ability to travel locally as required
Ability to travel up to 50%
Authorization to work in the United States without sponsorship
Authorized to work in the United States without sponsorship now and in the future
Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Experience with industrial, electrical, mechanical, or instrumentation systems
Flow measurement experience
Familiarity with digital service tools, mobile applications, or computerized maintenance systems
Customer-facing experience in a service or support role
Technical certifications, vocational training, or military technical experience
Willingness to expand skills through ongoing training and cross-functional exposure
Engineering degree preferred

Responsibilities

Perform on-site installation, commissioning, maintenance, and repair of Emerson Flexim products and systems at customer locations
Diagnose mechanical, electrical, and instrumentation issues using technical documentation, tools, and best practices
Perform field tests, surveys and upgrades of installed systems
Provide clear, professional communication to customers regarding findings, solutions, and recommendations
Complete service documentation accurately and in a timely manner using digital tools and systems
Provide customer service, application support, and product training to end users, technical sales reps and employees
Ability to travel with minimal notice
Follow all safety, quality, and compliance requirements while working independently or with team members
Collaborate with internal partners such as engineering, sales, and technical support to resolve complex issues
Communicate and work with the product development team
Participate in training and continuous learning opportunities to expand technical capabilities and product knowledge
Write training manuals and technical procedures
Assist and train newer field service technicians
Represent Emerson’s values by delivering dependable service and a positive customer experience