Field Service Technician - Reno, NV

What You'll Love About This Opportunity • Cincinnati, OH

17h • Onsite

About The Position

As a Field Service Technician, you will serve as the face of our organization in the field, providing both onsite and remote support for apparel dispensing machines used by customers across a variety of industries. This position is ideal for someone who enjoys being on the road and working in different environments. Travel is required approximately 3–4 weeks per month throughout the assigned territory. Approximately 25–50% of trips do not require overnight stays. Occasional projects may require week-long travel assignments.

Requirements

• High School Diploma or GED required.
• Strong mechanical and electrical aptitude.
• Basic understanding of computer operating systems, networking, and technical troubleshooting.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating effectively with internal teams.
• Strong attention to detail and commitment to accurate documentation.
• Ability to quickly identify issues and develop practical solutions.

Nice To Haves

• Technical degree, diploma, or vocational training preferred.
• Previous field service, maintenance, repair, or technical support experience strongly preferred.

Responsibilities

• Perform preventative maintenance, diagnostics, troubleshooting, repairs, software upgrades, and network verification on apparel dispensing systems.
• Provide onsite and remote technical support to customers within a five-hour radius of Reno, NV.
• Coordinate service visits with internal teams, service partners, and customers to ensure timely resolution of issues.
• Build strong working relationships with customers and business partners through professional and responsive service.
• Execute equipment installations, including unloading, assembly, setup, network verification, and final operational testing.
• Deliver onsite training for customer personnel and end users to ensure successful system adoption.
• Accurately document service activities, expenses, and customer interactions using systems such as Salesforce, MaintainX, and Outlook.
• Participate in occasional after-hours emergency service calls when needed.

Benefits

• Work with cutting-edge technology and innovative dispensing systems.
• Enjoy a high level of independence and autonomy.
• Build meaningful relationships with customers and partners.
• Gain exposure to a wide variety of industries and work environments.
• Join a team that values technical expertise, professionalism, and exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED