Field Service Technician - Taunton/New Bedford, MA

CVS Health•Boston, MA

2d•Onsite

About The Position

The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Requirements

1 + years of hands-on experience with troubleshooting hardware, maintenance and repairs
Valid Driver’s License with no major violations
Willingness to drive between CVS locations within Taunton/New Bedford, MA area (Reside in the territory supported)
Available to work days, nights, weekends, holidays
Ability to lift 75lbs + and occasionally work on a ladder

Nice To Haves

Technical Certifications
Technical Degree

Responsibilities

Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.